Privacy Policy

Who we are

Living Hope Cancer Foundation operates Get Up & Live and Love Tap. In this policy, “we,” “us,” and “our” refer to Living Hope Cancer Foundation. This policy applies to getupandlive.org, love.getupandlive.org, and the services available through them.

Information we collect

Information you provide

Depending on how you use the service, we may collect:

• Your name, email address, phone number, communication preference, and message when you request support or contact the foundation.
• The way you describe your connection to cancer when you choose to provide it. Please do not submit medical records, insurance numbers, or detailed treatment documents.
• Your name and email address when you subscribe to foundation emails.
• Love Tap sender and recipient names, recipient category, personal message, sweatshirt choices, privacy selection, and pass-it-forward relationship.
• Order, payment-status, shipping, and fulfillment information for a Love Tap or other purchase. Payment card details are collected and processed by the payment provider, not stored by us.
• Information you provide with a donation, purchase, volunteer, speaking, fundraising, or media inquiry.

Information collected through use of the service

We and our service providers may collect basic technical information such as browser type, device type, pages requested, timestamps, error and security logs, and cookie or similar identifiers needed to operate and protect the service.

When a Love Tap link or NFC patch is opened, we record the time of the event and the associated Love Tap. If location sharing is enabled, we store only an approximate city and state or region for the Love Tap map. We do not store precise coordinates or an IP address in Love Tap tap-history records.

How we use information

We use information to:

• Respond to support requests and other inquiries.
• Create, deliver, activate, and maintain Love Taps.
• Process orders, donations, shipping, and order notifications.
• Display a personal message according to its selected privacy setting and show consented approximate locations on the map.
• Maintain tap and pass-it-forward history.
• Send newsletters and foundation updates to people who requested them.
• Operate, secure, troubleshoot, analyze, and improve the service.
• Meet legal, accounting, and nonprofit obligations.

When information is visible to others

Love Tap messages are link-only by default. A person with the unique Love Tap link or physical NFC patch may be able to open the page, so senders should avoid including information that should never be shared. A message is made public only when that privacy option is selected.

The Love Tap map uses approximate locations only when map sharing is authorized. It does not display a street address or precise location. Pass-it-forward history may show the cities connected by a Love Tap journey without publishing private contact details.

How we share information

We do not sell or rent personal information. We may share the minimum information needed with companies that help us provide the service, including website hosting, database and storage, payment processing, email delivery, commerce, shipping, security, and analytics providers. Current providers may include OpenAI Sites, Supabase, Stripe, Resend, and Squarespace.

We may also disclose information when you direct us to, when needed to complete your request, to protect people or the service, in connection with an organizational transition, or when required by law. Service providers process information under their own terms and privacy commitments.

Cookies and similar technologies

The service and its providers may use necessary cookies or local storage for security, administrator sessions, preferences, checkout, and core functionality. Providers may also use limited measurement technologies to understand performance and usage. You can control cookies through your browser, although blocking necessary cookies may prevent parts of the service from working.

Retention and security

We keep information only as long as reasonably needed for the purposes described here, including providing support, maintaining a Love Tap journey, completing orders, keeping nonprofit and financial records, resolving disputes, and meeting legal obligations. Different records may have different retention periods.

We use administrative and technical safeguards designed to protect information, including restricted administrator access and private service credentials. No internet transmission or storage system can be guaranteed to be completely secure.

Your choices

• Use the unsubscribe link in an email to stop newsletter or campaign messages. Transactional order messages may still be sent.
• Choose the message and map privacy settings available for a Love Tap.
• Contact us to ask about accessing, correcting, or deleting personal information. We may need to verify your identity and may retain records where legally required.

Children’s privacy

Our online services are not directed to children under 13, and we do not knowingly collect personal information directly from a child under 13 without appropriate permission. A parent, guardian, or other adult may send a Love Tap to a child. If you believe a child has submitted personal information without permission, please contact us.

Transfers and external links

Our providers may process information in the United States and other locations where they operate. The service also links to sites we do not control. Their privacy practices apply when you visit or use those services.

Changes to this policy

We may update this policy as the service changes. We will post the revised policy here and update the date above. Material changes may also be communicated through the service or by email when appropriate.

Contact us

Questions or privacy requests may be sent to chuck@livinghopecancerfoundation.com, or mailed to Living Hope Cancer Foundation, 7723 E Lewis Ave, Scottsdale, AZ 85257.